LabLink: A simpler way for clinics to access reports

Clinics needed reports, not another complicated system

LabLink works with clinics that need to find laboratory reports. Its team was already maintaining the underlying information. The missing piece was an easier way for clinic users to get to the right report.

The brief was straightforward: a busy clinic user should be able to sign in, find what they need and get on with their work.

Why Softr and Airtable made sense

We built the clinic portal in Softr and used Airtable for the records behind it. LabLink staff could work with clinic, patient and report information without asking clinic users to navigate the internal database.

The two sides had different jobs. Staff needed to maintain records and manage access. Clinics needed to see the reports relevant to them. Keeping those views separate was central to the first version.

The part you don’t see in a portal screenshot

A report page is useful only if the right record is linked to the right clinic. We worked through how the underlying records were structured, imported and linked, and how the team would add new ones.

The first release focused on report access and staff workflows. We also reviewed notification automations during handover, while further upload and report-handling ideas were left for later discussions.

The first release gave clinics a dedicated report view and staff a way to maintain the records it depended on.